Terms and prices for delivery 

• Shipments to Bulgaria are delivered by DPD/Speedy and is charged at their current official rates.
• Shipments to Greece and Romania are delivered by DPD/Speedy at a price of BGN 7.50 or Free shipping for orders above BGN 199.00. Deadline for delivery is up to 2 business days. 
• Shipments to CEE countries (PL, CZ, SK, HU, SL, HR)  are delivered by DPD/Speedy at a price of BGN 12.00 or Free of charge for orders value of BGN 199.00 and up. Deadline for delivery is 3-4 business days. 
• Shipments to Western Europe countries, UK, Switzerland, the Western Balkans and Turkey  are made by Bulgarian Post. Approximate delivery time 10-12 business days and price from 21.90 to 24.90 BGN for a shipment up to 1 kg. 

The term for processing the orders and submitting them to a courier is up to 1 working day, and the delivery time is according to the conditions of the courier companies or Bulgarian Post. 

Returns

You can return all products from one order or only a specific product within 14 days from the date of delivery. The return is at your expense with a courier of your choice.

To return a product use the form on the Return Portal page or send an email with the order number to returns@plamenna.boutique and our employee will contact you to clarify the details.

The amount paid by you for the returned product will be refunded by bank transfer within 3 working days from the date we received the shipment and after deducting the costs incurred by Plámenna Fashion Boutique for the execution of the order. To do this, you must specify a bank account in the return form.

If additional questions arise, contact us by phone +359 87 8177483

Payment

• Credit / debit card - we accept all valid bank cards of MasterCard, Visa, AmEx. We use the services of the payment operator Stripe. Plámenna Fashion Boutique does not collect or store information about your card.
• Apple Pay: website visitors with iPhone/Safari can place an order by using Apple Pay service.
• Cash on delivery (COD) - payment is made to the courier upon delivery of the product (only valid for orders from Bulgaria & Romania! )