Promotions & Discount codes

Terms and conditions for organizing promotions and using discount codes

1. Discount codes
1.1. Individual codes: issued at the discretion of Plámenna Fashion Boutique (hereinafter referred to as the Merchant) to specific users, of which the latter are duly notified by email. The conditions of validity and use of the codes are specified by the Merchant for each specific case. An unused code may be terminated early by the merchant at any time without special notification to the customer for whom it was intended.
1.2. Automatic (group) discount codes: generated as part of the merchant's promotional and marketing activities. The conditions for using automatic discounts are announced on the site. Any changes to the terms of use may be made by the merchant at any time, and may not be retroactive and do not require notification to users who have already used the relevant discounts or other forms of rewards.

2. Discounts from the Plamenna Club loyalty program
2.1. Participation in the Plamenna Club loyalty program requires creating a user profile on the website.
2.2. The system automatically tracks the total value of orders placed by the registered user within one calendar year.
2.3. Upon reaching a certain total order value, the user automatically receives the right to a permanent discount on all subsequent orders, as follows:
– Plamenna Club Bronze: 5% discount with accumulated orders worth 150 EUR
– Plamenna Club Silver: 7% discount with accumulated orders worth 500 EUR
– Plamenna Club Gold: 10% discount with accumulated orders worth 1000 EUR
2.4. The discount is applied automatically to every subsequent order after reaching the respective tier, regardless of the order value.
2.5. For the discount to be applied, the user must be logged into their profile before finalizing the order.
2.6. Orders placed without the user being logged into their profile do not receive the discount, and it cannot be applied retroactively.
2.7. Only orders placed after creating the user profile are counted towards accumulating value and reaching tiers in the program.
2.8. Discounts from the program apply to all products on the website, including already discounted items.
2.9. Discounts from the program cannot be combined with other promotions, vouchers, or discount codes.
2.10. The accumulated order value and the reached tier in the program are reset at the beginning of each calendar year.
2.11. Plamenna Boutique reserves the right to change the terms of the loyalty program or terminate it at any time. In case of changes to the program terms, club members will be notified in advance by email.
2.12. Users can opt out of participating in Plamenna Club at any time by deleting their profile from the website. Upon profile deletion, the right to use accumulated tiers and discounts is lost.

3. Special promotions with two or more products
3.1. The merchant may announce special promotions that provide discounts when purchasing two or more products. The specific conditions are announced on the merchant's website or in advertisements.
3.2. Unless otherwise stated, in buy-two-pay-the-second-discount discount promotions, the discounted price always applies to the cheaper of the two products. The same rule applies when there is a free product in a promotion - the cheapest product is free.
3.3. In case of returning a product that was part of a special promotion and the act of returning it violates the rules of the promotion, the refund amount to the customer is recalculated without taking into account the discount used. That is, if the customer keeps the discounted product, the terms of the promotion are violated, the discount is canceled and the customer must pay the full value of the withheld product.
3.4. The conditions under the previous point also apply to promotions in which a given product is free, as well as to the return of products that were part of sets and used a special reduced price for the combination (for example, Shop the look collection).

4. In promotions with a free product (Giveaway), the free product can only be exchanged for another size/color, for another product of the same value or for a more expensive one, if the customer pays the difference. A free product cannot be exchanged for its monetary value.

5. General rules for all discount codes, promotions and special offers:
5.1. The site does not allow the simultaneous use and combination of different discount codes - only one type of code can be applied to one purchase.
5.2. If an automatic code has been applied to a purchase, no other codes can be applied.
5.3. All discount codes are only valid for purchases through the plamenna.boutique site and cannot be transferred or applied in other cases, for example, bazaar deals or deals with the merchant's products made on other online platforms.
5.4. Unless otherwise stated, discount codes cannot be used on already discounted products.
5.5. All promotions, discounts and other offers are valid from the moment of their publication on the plamenna.boutique site, the sending of direct email to registered subscribers or the publication of an advertisement and cannot be applied to purchases made before the moment of their actual announcement.