Terms and conditions for sales promotions and discount codes


1. Discount codes

1.1. Individual codes: issued at the discretion of Plámenna Fashion Boutique (hereinafter referred to as the Merchant) for specific users, of which the latter have been duly notified by email. The conditions of validity and use of the codes are specified by the Merchant for each specific case. An unused code can be terminated early by the merchant at any time without sending a special notification to the customer for whom it was intended.

1.2. Automatic (group) discount codes: are generated as part of the merchant's promotional and marketing activities. The conditions for using automatic discounts are announced on the site. Any changes to the terms of use may be made by the merchant at any time, and may not be retroactive and do not require notification to users who have already used the relevant discounts or other forms of rewards.


2. Discounts from the Plámenna Club loyalty program

2.1. Participation in the program requires the creation of a consumer profile, which records the value of purchases of each registered user and on this basis generates points that can be used for future rewards / discounts at the discretion of the merchant.

2.2. All points generated during purchases on the site are reported by the software of the Plámenna Club loyalty program only from the moment the user profile is created. Purchases that are made without the user having an account created on the site, or in cases where a purchase has been made without the user having registered in their account, cannot be used to generate points.

2.3. The principle of generating points is explicitly stated in the software interface, may be changed without notice and may not apply retroactively to already generated discount codes.

2.4. The value of the prizes or the amount of discounts that can be obtained as a result of generating a certain number of points is determined by the merchant and is announced in a visible place in the Plámenna Club software interface.

2.5. The Merchant may change the types of rewards / amount of discounts for the accumulated points at its discretion without explicitly notifying the participants in the program. The effect of these changes may have a retroactive effect.

2.6. In order to use rewards / discounts in Plámenna Club, the user must explicitly express a wish to do so using the software interface and select the type of reward / type of discount according to the points available.

2.7. Once generated, the prize under the previous item cannot be canceled and must be used by the user in this form.

2.8. The reward / discount is in the form of a code that is generated by the software and must be saved by the user and then applied in the "Discount code" field when making a purchase.

2.9. The validity of the generated codes is not limited in time, except in cases where the merchant does not send an explicit email notification of a change in the conditions of club members.

2.10. Users can cancel their participation in Plámenna Club at any time by deleting their account from the site. After this point, the right to use rewards / discounts is lost, unless codes have already been generated for them.


3. Special promotions with two or more products

3.1. The trader may announce special promotions to provide discounts when purchasing two or more products. The specific conditions are announced on the merchant's website or in advertisements.

3.2. Unless otherwise announced, in the case of discount promotions such as buy two products and pay for the second at a discount, the reduced price always applies to the cheaper of the two products. The same rule applies when there is a free product in a promotion - the cheaper product is free.

3.3. In case of return of a product that was part of a special promotion and the act of its return violates the rules of the promotion, the amount to be refunded to the customer is recalculated without taking into account the discount used. That is, if the customer retains the reduced product, then the conditions of the promotion are violated, the reduction is canceled and the customer must pay the full value of the retained product.

3.4. The conditions under the previous point also apply to promotions in which a product is free.


4. In the case of promotions with a free product (Giveaway), the free product can be exchanged only for another size / color, for another product with the same value or for a more expensive one, if the customer pays the difference. A free product cannot be exchanged for its monetary value.


5. General rules for all discount codes:

5.1. The site does not allow the simultaneous use and combination of different discount codes - only one type of code can be applied for one purchase.

5.2. If an automatic code is applied to a purchase, other codes cannot be applied.

5.3. All discount codes are valid only for purchases through the plamenna site