Terms of Services

These General Terms and Conditions govern the relationship between the Seller and the Users (customers) who use the plammena.boutique electronic store to purchase goods. With each use of the site, including clicking on an object, picture, link (other than that of the General Terms and Conditions) or button located on the plammena.boutique website, it is considered that the User is familiar with, accepts and agrees with the General Terms and Conditions described below and gives his express consent to the conclusion of distance contracts for the purchase of goods. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as other legal acts in force in the Republic of Bulgaria. An integral part of them are also: Terms of delivery and returns , Privacy Policy and Cookie Policy.

The general conditions can be changed unilaterally by the seller ASAP-HT EOOD on the plammena.boutique site at any time by updating them. These changes come into effect immediately and are mandatory for each User, as for each case of a change to the General Terms, ASAP-HT EOOD will inform the users of plammena.boutique about it by publishing the changes on the plammena.boutique site.

DEFINITIONS

"SELLER/MERCHANT" is the company ASAP-HT EOOD , registered with EIK 131350448 in the Commercial Register at the Registration Agency, with address Sofia, 73 Korab Planina Street, phone: +359 88 6737779, email: hello@plamenna.boutique, which operates the website plammena.boutique , constituting a virtual platform for the sale of goods. The online store is registered with the National Revenue Agency , according to the requirements of regulation H-18. The seller is the person with whom the User concludes a contract for the distance sale of a specific product (item) in the electronic store.

"USER" is an able-bodied person who has agreed to these General Terms and Conditions in connection with the application and purchase of the goods offered in the electronic store.

"ELECTRONIC SHOP" is the plammena.boutique website, which serves as a virtual platform for offering goods for sale and for reaching an agreement between a SELLER and a USER for ordering and buying and selling a specific good (item).

"GOOD/PRODUCT" is any item available on the plammena.boutique website, the subject of the distance contract for the purchase of goods.

"ORDER" is the request made by the User to the electronic store for the purchase of one or more specific goods (items). The order is packed and sent by courier to the address previously specified by the User.

"SALE AGREEMENT" (referred to as the Contract for short) is the contract concluded at a distance through this electronic store for the purchase and sale of goods between the Seller and the User.

"COURIER" is a merchant (supplier) who physically delivers the purchased goods to the address specified by the User and operates under the requirements of the Postal Services Act.

"BULLETIN/NOTICE" are electronic information messages relating to goods sold in the electronic store during a certain period of time, which may be placed on the merchant's website or sent by e-mail to users who are subscribed to this service.

1. TERMS OF PURCHASE OF GOODS THROUGH THE ELECTRONIC STORE

1.1. The following persons may be Users: able-bodied natural persons, at least 18 years of age, or legal entities duly registered and existing in accordance with the applicable legislation.

1.2. Individuals wishing to place an order must complete the order form containing: first and last name, full and accurate contact and delivery address, e-mail and telephone contact for individuals and name, identification number, full and accurate contact address and shipping, email and contact phone number. By filling in the above personal data and giving explicit consent by the User through the relevant consent forms available on the plammena.boutique website (when giving explicit consent is necessary) the User gives his explicit consent to the collection, processing, storage and transfer of such personal data by the Seller in accordance with applicable law. The Privacy Policy of personal data is also available on the Seller's website, with which every user of the plammena.boutique website has the opportunity to become familiar.

1.3. At the moment when the filling of the order form is completed and the person wishing to place an Order, as a User, presses the button Complete the order, concludes a contract with the Seller, the subject of which is the provision of goods from the electronic store by the Seller to the User, at the conditions set forth in these General Terms and Conditions. For each subsequent purchase by the User, requested by filling out the order form, these General Terms and Conditions apply.

1.4. The Seller allows the use of the electronic store by the User, provided that the data specified in point 1.2. are valid and actual.

1.5. As a result of an order made by the User by filling out the order form, the Seller creates a User profile with a username corresponding to the e-mail filled in the order form.

1.6. The User's profile contains the data specified in the order form. In the event that some of the data changes in the future, the User must update it when filling out the order form available on the plammena.boutique website. The user has no right to delete the data specified in item 1.2. and provide incorrect or incomplete data while using the Seller's services through the e-store. An email address must be provided for each account.

1.7. (1) The user may not have more than one account for placing orders on the site or place orders on behalf of another person and with another account. Such activities are considered a violation of these General Terms and Conditions and give the Seller grounds to refuse orders.

(2) A user who has several profiles, but all of which can be attributed to the same person (e.g. identical phone, email, shipping address) cannot use specific discount and discount codes that are subject to conditions, relating to a purchase in the e-shop or discount codes that are tied to the first registration on the plamenna.boutique site. In cases where the Seller finds a match of the same user using different profiles, even if the website software has accepted the discount/discount codes or other bonuses as valid, the latter will be cancelled.

(3) The hypothesis according to the previous paragraph allows cancellation of the order by the Seller without the Seller needing to notify the User.

(4) It is not permitted to pay for orders with credit/debit cards that belong to a person other than the person named as the recipient of the order. An exception to this rule is allowed only when purchasing a gift voucher (gift card).

2. TERMS OF USE OF THE ELECTRONIC STORE

2.1. Browsing the plammena.boutique online store is completely free and accessible from anywhere in the world.

2.2. In order to shop at the plamenna.boutique electronic store , it is necessary to place at least one order. Registration in the e-shop is not mandatory in order to place an order. After successfully placing an order, through the newly created account, the registered User gets the opportunity to use all the services of the store, including participating in the Plámenna Club Loyalty Program.

2.3. In the plammena.boutique electronic store, for each product, the price, main characteristics of the product and additional information are indicated, aimed at helping to make an informed choice when purchasing the product.

2.4. All prices indicated on the site are announced in Bulgarian leva (BGN) including VAT and all other taxes required by law, when the purchased goods will be delivered to the territory of the Republic of Bulgaria. The prices of the goods do not include the fees under item 6.5 below, as well as the delivery costs according to item 4.3 of these General Terms and Conditions, which are for the account of the User.

3. ORDER OF GOODS

3.1. In order to place an order to the electronic store, the User should fill in the necessary order data on the Seller's website.

3.2. The data provided by the User when placing the order are used for the data of the delivery of the goods. By sending the order, the User allows the Seller to contact him in any possible way, when this is necessary in connection with the order placed. This permission also applies to cases of incomplete orders where the User has entered delivery details, names, email and phone, but has not completed the order by pressing the Complete Order button.

3.3. Upon successfully placing an order, the User receives confirmation of the order by e-mail to the e-mail address specified by him. The e-mail confirmation states the order number, the date the order was placed, the ordered goods, and their price.

3.4. In the event that the ordered product (specific model) is not available, the Seller notifies the User by e-mail to the e-mail address specified by him. If the User does not agree to the order being referred to another product or another size/color of the same model, the order may be cancelled.

3.5. Orders in the plammena.boutique e-store are accepted 24 hours a day, 7 days a week, but are processed within 48 hours of receipt, only on official working days for the Republic of Bulgaria.

3.6. Orders placed through a User profile that contains inaccurate and/or incomplete User data according to these General Terms and Conditions are cancelled. If possible, the Seller contacts the User by e-mail or phone to notify him of the inaccurate/incomplete data.

3.7.

(1) Before the goods are handed over to the Courier, the User may refuse an order placed by notifying the merchant for this purpose, without the need to mention reasons for refusal. The User can refuse an order electronically by sending an e-mail (e-mail) to the e-mail address specified on the site - e-mail: returns@plamenna.boutique or by any other unambiguous application, provided that the ordered goods have not been handed over to a courier for sending to the User at the time of refusal. For the cancellation to be valid, the User must provide: the number of the order placed, their two names and the email address (e-mail) or telephone number that they provided when placing the order.

(2) In case of refusal, when the goods have already been handed over to a courier, the consumer must bear the costs of courier services.

(3) The User may request from the Seller to postpone the delivery by no more than 5 working days, only in the case that the order was paid by card on the site and in the event that he indicated his request at the time of creating the order (in the field for comments) or by email sent immediately after the order is created. If any of these conditions are not met, the Seller will not respect requests to postpone delivery and has the right to refuse the execution of the order.

3.8. The seller can refuse to fulfill an order if:

(1) The Buyer has a history of previous orders that were not requested within the deadline set by the courier companies or were refused by the Buyer without the Buyer paying the shipping and return costs.

(2) The buyer has a high percentage (over 60%) of completely returned previous orders.

(3) To buyers for whom the Seller considers that there is a risk of improper behavior or a high probability that the order will be returned, as well as to those who use foreign accounts.

3.9 In cases of refusal under the previous point:

(1) The Seller may refuse to fulfill the order without expressly notifying the Buyer of this in cases where the latter has not paid for the order made through the site with a bank card or Apple Pay, but has specified a payment method of Cash on Delivery.

(2) If the order was paid through the site with a bank card or Apple Pay, the Seller is obliged to notify the Buyer by e-mail or phone about the refusal of execution and refund the amount paid.

4. DELIVERY OF ORDERED GOODS

4.1. Delivery is made only to successfully accepted orders that have all the data for the User in the sense of item 1.2. of these General Terms and Conditions.

4.2. The Seller has the right to refuse to fulfill the order made by the User, of which he should notify the User. The cancellation of the order does not affect any responsibility or subsequent obligation of either party towards the other, with the exception of the obligations according to item 7.3 below in the event that the product has already been paid for by the User.

4.3. The term, price and conditions for delivery of the goods are determined by the Courier according to its conditions and tariffs.

4.4. The costs of the delivery of the ordered goods are not included in the price of the goods indicated in the electronic store. The price of the delivery is determined depending on the place of its delivery, according to the tariffs of the courier company used by the Seller.

4.5. By completing the order, it is assumed that the User has given his express consent to pay the total value of the order, including delivery costs according to the terms and rates of the Courier.

4.6. The shipment of the ordered goods is carried out from Monday to Friday, excluding the days of official and national holidays celebrated in the Republic of Bulgaria.

4.7. When sending the ordered goods, the User receives a confirmation of successful sending by e-mail to the e-mail address specified by him. The e-mail confirmation contains a reference (link) to the Courier's system and the number of the waybill for sending the ordered goods, through which, by using the site and the Courier's system, the User can track the movement of the ordered goods until their arrival, as well as the price of delivery of the goods.

4.8. Delivery is made to the address specified by the User in the order form.

4.9. Each shipment is insured, the insurance being paid for by the Buyer and included in the shipping price.

4.10. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period, the Seller is released from the obligation to fulfill the requested delivery. In this case, the costs of delivery of the goods and its return by courier are at the expense of the User.

5. TRANSFER OF OWNERSHIP

Ownership of the Products will be transferred upon their delivery to the User, after payment has been made by him. The delivery of the goods will be certified by the User's signature on the transport document provided by the Courier.

6. PAYMENT

6.1. Payment for the ordered goods can be made according to the methods described in item 6.1.1 and item 6.1.2 below.

The possible ways of paying for the order are as follows:

6.1.1. With "cash on delivery" - payment to the courier upon delivery of the order. It is only possible for orders with a delivery address on the territory of Bulgaria and Romania.

6.1.2. With credit/debit card Visa, Mastercard, AmEx: the services of the payment operator Stripe are used.

6.1.3. Apple Pay - applies only to devices compatible with the service.

6.2. The price of each commodity can change dynamically. For each ordered product, the User must pay the price that is announced in the electronic store at the time of the order.

6.3. The cost of delivery of the ordered goods is not included in the price of the goods indicated in the electronic store and is paid separately in an amount determined by the Courier according to its conditions and tariffs, according to the weight of the ordered goods.

6.4. Costs related to customs duties, taxes and other fees in connection with the ordered goods, which will be delivered outside the territory of the Republic of Bulgaria, are paid by the User according to the applicable legislation of the country to which the goods are delivered. They are in no way owed by the Seller.

6.5. Invoices are issued solely in the name of the User who placed the order.

7. WAIVER OF CONTRACT. COMPLAINT. RETURN OF GOODS.

7.1. The user has the right to withdraw from the contract within 14 (fourteen) days of receiving the goods, and for this purpose he can use the return form on the plamenna.boutique website or by sending an email to returns@plamenna.boutique, accurately describing the order number , the e-mail or phone number that he specified when purchasing the product.

7.2. Upon cancellation of the contract, the User is obliged to return the purchased goods in undamaged commercial condition, preserved packaging, preserved label and available receipt (when one has been issued), and the costs of returning the goods are at the expense of the User.

7.3. In case of cancellation of the contract, if the User has paid for the goods, the amount paid for the returned goods shall be refunded to him within 14 (fourteen) days after the return of the goods. The amount is refunded only by bank transfer - to an account specified by the Buyer, or by credit/debit card. Amounts are not refunded in cash or cash on delivery, as well as before the Seller has received the goods returned by the User.

7.4. The User agrees that the refund of the amounts will be made by bank transfer to the bank account indicated by him, and this refund will not be associated with costs for the User, with the exception of possible costs according to item 6.5 above. The costs related to the refund are for the Seller's account. The costs for the Courier related to the return of the goods are at the expense of the User.

7.5. The right of withdrawal from the contract in cases where the goods have been received by the User cannot be exercised for sealed goods that have been unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection.

7.6. If the goods received do not match the goods ordered, the User has the right to file a complaint, asking the Seller to bring the goods into compliance with the order. When submitting a claim, the User must also attach documents on which the claim is based (receipt from the courier, statement from a credit/debit card, etc.). The inconsistency in what was agreed between the parties can be expressed in:

• manufacturing defects of the goods;
• detected missing parts of the goods;
• the wrong product, different from the one ordered, was sent;
• discrepancy with the declared size and/or color - goods sent in a different size and/or a different color than the one ordered.

7.7. The complaint under item 7.6 must be submitted within 14 days of the delivery of the goods. The complaint under item 7.6 can be submitted to ASAP-HT EOOD at the indicated email address hello@plamenna.boutique, and at the same time the User must send the goods for replacement within two weeks.

7.8. In the case of a complaint, the User can choose to exchange the specific item for the same one without defects or in another size or another color, or return the item for a refund of the amount paid. The seller can offer to replace the item with a completely different item when the prices are equalized - either the User pays extra if the other item is more expensive, or several items are offered for the same price, or the User is refunded the difference between the replaced item and the new item , if the price of the new item is lower than the price paid by the User. The consumer cannot claim to cancel the contract if the non-conformity of the consumer goods with the contract is minor.

7.9. The return of the goods in the event of a complaint, in cases other than a factory defect, is carried out under the following conditions:

• Maintained good commercial appearance (goods are not torn, scratched, worn, washed, ironed);
• No damage caused by improper use;
• Original packaging, label and receipt (when issued) retained.

7.10. The return of goods in case of cancellation of the contract or in the case of a complaint can be made in the manner and at the address specified in the online Return Form on this site.

7.11. In case of exchange of goods, the transport costs are at the expense of the User in both directions, unless the exchange was necessary due to the fault of the Seller.

7.12. In case of complaints related to defects that have appeared after longer use of the goods, the User must contact the Seller at the contacts indicated on the site to specify the defect, possible causes and subsequent compensation.

8. TERMS OF PURCHASE AND USE OF GIFT VOUCHERS

8.1. Definition: a gift voucher is a code that can be used when making a purchase on the plamenna.boutique site. When using a gift voucher, the value of the purchase is reduced by the value of the voucher. A gift voucher cannot be used to purchase another gift voucher, regardless of value.

8.2. To be valid, the voucher must be paid for by credit card via the merchant's website. Unless otherwise stated, the Gift Voucher has no expiry date within which it can be used.

8.3. In case the gift voucher is not used, the amount paid by the Buyer is non-refundable.

8.4. The gift voucher is valid for one order only. If the value of the order is less than that of the voucher, the remaining value cannot be used for another purchase. Otherwise, the Buyer will have to pay the difference between the value of the voucher and the selected product.

8.5. The gift voucher cannot be reissued as a cash value and can only be used for products from the plamenna.boutique website.

8.6. If the Buyer of goods used a gift voucher when paying for the order, an exception to the Seller's Return Policy is introduced: the product can only be exchanged for another product of the same or higher value, with no limit on the number of exchanges.

9. TERMS FOR COPYING INFORMATION

9.1. All information published on the site plammena.boutique is the property of ASAP-HT EOOD , including all images, presentations and item descriptions.

9.2. It is forbidden to copy texts, photos or videos from plammena.boutique and place them in other websites and online stores without the written consent of ASAP-HT EOOD or without citing the source and without placing a link to plammena.boutique.

10. LIABILITY

10.1. The Seller of the goods is responsible for the defects of the goods, for the fulfillment of the distance sales contract, as well as for the refund of paid sums.

10.2. The seller does not assume any responsibility in the event that the shipped goods are not delivered, are delayed and/or damaged during their delivery by the Courier.

10.3. The seller does not assume any responsibility in case the User is misled by third parties who present themselves as representatives of the interests of ASAP-HT EOOD .

10.4 The Seller is not responsible for any damages suffered by the User or by third parties, which occurred as a result of force majeure circumstances or those beyond the Seller's control.

10.5. In all other cases, the Seller's liability is limited to the value of the goods ordered and paid for.

10.6. The user undertakes to inform ASAP-HT EOOD in the presence of attempts according to item 10.3, using the available contact forms

10.7. The merchant is using automated systems to respond to user inquiries such as Facebook Messenger and Chat GPT. The former is not responsible if the answers of the automated systems diverge from the General Terms of Use of the site, the Terms of Delivery and Returns or the Terms of Promotions and Discount Codes. In the event of such cases, the hypotheses described in the General Terms and the other policies for the use of the site are accepted as authoritative.

11. CONFIDENTIALITY AND PERSONAL DATA.

11.1. With the conclusion of the Sales Agreement, the Seller obtains the right to process the personal data provided by the User when placing the order, in order to fulfill the concluded Sales Agreement, as long as the Seller's website does not contain any other express request for consent from the User in connection with the processing of his personal data.

11.2. The activity of the Seller is in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and on the cancellation of Directive 95/46/EC (General Data Protection Regulation), where the relevant information regarding personal data protection is available on the website of the Seller ASAP-HT EOOD.

12. FEEDBACK

12.1 Every User can contact ASAP-HT EOOD to ask questions, make suggestions and receive information. Contact can be made at the specified email addresses on the site and through the contact form in the "Contacts" section.

INFORMATION UNDER THE ELECTRONIC COMMERCE ACT AND THE CONSUMER PROTECTION ACT
1. Name of the Supplier: ASAP-HT EOOD
2. Headquarters and address of management: city of Sofia, district of Lozenets, 73 Korab planina street
3. Address for exercising the activity: Sofia, 187A Georgi S. Rakovski St
4. Correspondence details, Sofia, 187A Georgi S. Rakovski St
5. Email: hello@plamenna.boutique, phone: +359 88 6737779
6. Entry in public registers: EIK 131350448
7. VAT registration: BG131350448
8. Supervisory authorities:
(1) Commission for the Protection of Personal Data
Address: Sofia, 15 Ivan Evstatiev Geshov St., phone: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
(2) Consumer Protection Commission
Address: 1000 Sofia, "Slaveikov" square #4A, floors 3, 4 and 6, phone: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: *2211
Website: www.kzp.bg