These General Terms and Conditions govern the relationship between the Seller and the Users (customers) who use the e-shop plammena.boutique to purchase goods. With each use of the site, including clicking on an object, image, link (other than that of the General Terms) or a button located on the website plammena.boutique is considered that the User is familiar with, accepts and agrees with the General Terms and Conditions described below and gives its explicit consent to conclude distance contracts for the purchase of goods. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as with other regulations in force in the Republic of Bulgaria.

The general conditions can be changed unilaterally by the seller ASAP-HT EOOD on the site plammena.boutique at any time by updating them. These changes take effect immediately and are mandatory for each User and for each case of change of the General Terms, ASAP-HT Ltd. will inform users of plammena.boutique by publishing the changes on the site plammena.boutique.

DEFINITIONS

"SELLER" is the company ASAP-HT EOOD, registered with UIC 131350448 in the Commercial Register at the Registry Agency, address Sofia, 73 Korab planina Str., Tel: +359 878 177483, email: hello@plamenna.boutique, which operates on the Internet the site plammena.boutique, constituting a virtual platform for the sale of goods. The online store is registered with the National Revenue Agency, according to the requirements of Ordinance H-18. The Seller is the person with whom the User enters into a distance sales contract for a specific product (item) in the e-shop.

"USER" is an able-bodied person who has agreed to these General Terms and Conditions in connection with the ordering and purchase of goods offered in the e-shop.

"E-SHOP" is the website plammena.boutique, which serves as a virtual platform for offering goods for sale and for reaching an agreement between SELLER and USER for ordering and buying and selling a specific product (item).

"GOODS / PRODUCT" is any item available on the plammena.boutique website that is the subject of a distance contract for the purchase of goods.

"ORDER" is the order made by the User to the e-shop for the purchase of one or more specific goods (items). The order is packaged and sent by courier to a pre-specified address by the User.

"SALES AGREEMENT" (referred to as the Contract for short) is the contract concluded at a distance through this e-shop for the sale of goods between Seller and User.

"COURIER" is a trader (supplier) who physically delivers the purchased goods to the address specified by the User and works under the requirements of the Postal Services Act.

"BROCHURE / NOTICE" are electronic information messages relating to goods sold in the e-shop during a certain period of time, which may be posted on the website.

1. CONDITIONS FOR PURCHASE OF GOODS THROUGH THE E-SHOP

1.1. The following persons may be Users: able-bodied natural persons, at least 18 years old, or legal entities, duly registered and existing, according to the applicable legislation.

1.2. Persons wishing to place an order must fill in the order form, containing: name and surname, full and exact contact and delivery address, e-mail and contact telephone number for individuals and name, identification number, full and exact contact address and delivery, e-mail and contact phone for legal entities. By filling in the above personal data and giving explicit consent by the User through the appropriate forms of consent available on the website plammena.boutique (when giving explicit consent is required) the User gives his explicit consent to the collection, processing, storage and transfer of this personal data by the Seller in accordance with applicable law. There is also a Privacy Policy on the Seller's website, which every user of the plammena.boutique website has the opportunity to read.

1.3. At the moment when the completion of the order form is completed, the person wishing to place an Order, as a User, and the Seller enter into a contract, the subject of which is the provision of goods from the e-shop, by the Seller to the User, under the conditions set forth. in these General Terms and Conditions. For each subsequent purchase by the User, requested by filling in the order form, these General Terms and Conditions apply.

1.4. The Seller allows the use of the e-shop by the User, provided that the data specified in point 1.2. are valid and valid.

1.5. As a result of an order placed by the User by filling in the order form, the Seller creates a profile of the User with a username corresponding to the e-mail filled in the order form.

1.6. The User's profile contains the data specified in the order form. In case some of the data changes in the future, the User must immediately update them when filling in the order form available on the website plammena.boutique. The user has no right to delete the data specified in item 1.2. and to provide incorrect or incomplete data while using the services of the Seller through the e-shop. An email must be provided for each account.

1.7. The user may have more than one account, but they cannot be used to perform activities that violate these General Terms.

2. TERMS AND CONDITIONS FOR USING THE E-SHOP

2.1. Browsing the e-shop plammena.boutique is completely free and accessible from anywhere in the world.

2.2. To shop from the e-shop plamenna.boutique, you need an order (registration is not required), which is completely free. After a successful order, through the newly created profile, the registered User gets the opportunity to use all the services of the store.

2.3. In the e-shop plammena.boutique for each product is indicated the price, the main characteristics of the product and additional information aimed at helping to make an informed choice when buying the product.

2.4. All prices listed on the site are announced in Bulgarian levs (BGN) including VAT and all other taxes required by law, when the purchased goods will be delivered to the territory of the Republic of Bulgaria. The prices of the goods do not include the fees under item 6.5 below, as well as the delivery costs according to item 4.3 of these General Terms and Conditions, which are at the expense of the User.

3. ORDER OF GOODS

3.1. In order to place an order to the e-shop, the User should fill in the necessary order data on the Seller's website.

3.2. The data provided by the User during the order made by him are used for data of the delivery of the goods. By sending the order, the User allows the Seller to contact him in any possible way, when necessary in connection with the order.

3.3. Upon successful ordering, the User receives a confirmation of the order by e-mail to the e-mail address specified by him. The confirmation by e-mail shall indicate the order number, the date on which the order was placed, the ordered goods, as well as its price.

3.4. In case the ordered product (specific model) is not available, the Seller notifies the User by e-mail to the e-mail address specified by him. If the User does not agree to place the order for another product (similar model), the order can be canceled.

3.5. Orders in the e-shop plammena.boutique are accepted 24 hours a day, 7 days a week, but are processed within 48 hours after receipt, only on official working days for the Republic of Bulgaria.

3.6. Orders placed through a User profile that contains inaccurate and / or incomplete data of the User in accordance with these General Terms and Conditions are canceled. If possible, the Seller sends an email to the User containing a notification of inaccurate / incomplete data.

3.7. Before the goods are handed over to the Courier, the User can cancel an order, without having to mention the reasons for refusal, within 14 days of placing the order. If the goods have already been delivered by courier, then the rules in section 7 of these General Terms and Conditions apply.

3.8. Order cancellation can be made electronically by e-mail (e-mail) to the e-mail address specified on the site - e-mail: returns@plamenna.booutique or by other unambiguous application, provided that the ordered goods are not delivered to a courier for sending to the User at the time of refusal. In order for the refusal to be valid, the User must provide: the number of the order, his two names and the e-mail address (e-mail) he provided when placing the order, as well as the price of the order.

4. DELIVERY OF ORDERED GOODS

4.1. Delivery is made only on successfully accepted orders.

4.2. The Seller has the right to refuse to fulfill the order made by the User, for which he should notify the User. Cancellation of the order does not entail any liability or subsequent obligation of one of the parties to the other, except for the obligations under item 7.3 below in case the product has already been paid by the User.

4.3. The term, price and conditions for delivery of the goods are determined by the Courier according to the conditions and tariffs of the Courier.

4.4. The cost of delivery of the ordered goods is not included in the price indicated in the e-shop. The price of the delivery is determined depending on the place of its delivery, according to the tariffs of the courier company used by the Seller.

4.5. With the order the User is considered to have given his explicit consent to pay the total value of the order, including delivery costs according to the terms and tariffs of the Courier.

4.6. The sending of the ordered goods is carried out from Monday to Friday without the days of official and national holidays celebrated in the Republic of Bulgaria.

4.7. When sending the ordered goods, the User receives a confirmation of successful sending by e-mail to the e-mail address specified by him. The e-mail confirmation contains a link to the Courier system and a bill of lading number for sending the ordered goods, through which, using the website and the Courier system, the User can track the movement of the ordered goods until their arrival and the price. delivery of goods.

4.8. Delivery is made to the address specified by the User in the order form.

4.9. Each shipment is insured, the insurance is at the expense of the Buyer and is included in the delivery price.

4.10. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period, the Seller is released from the obligation to perform the requested delivery. In this case the costs for delivery of the goods and its return by courier are at the expense of the User.

5. TRANSFER OF OWNERSHIP

The ownership of the Products will be transferred with their transfer to the User, after the payment has been made by him. The delivery of the goods will be certified by the signature of the User of the transport document provided by the Courier.

6. PAYMENT

6.1. Payment for the ordered goods can be made according to the methods described in item 6.1.1 and item 6.1.2 below.

The possible ways to pay for the order are as follows:

6.1.1. With "cash on delivery" - payment in cash to the courier upon delivery of the order. It is possible only for orders made on the territory of the Republic of Bulgaria.

6.1.2. With credit / debit card Visa, Mastercard, AmEx: the services of the payment operator Stripe are used.

6.1.3. Apple Pay - applies only to service-compatible devices.

6.2. The price of each product can change dynamically. For each ordered product the User must pay the price, which is announced in the e-shop at the time of the order.

6.3. The cost of delivery of the ordered goods is not included in the price indicated in the e-shop and is paid separately in an amount determined by the Courier according to its terms and tariffs, according to the weight of the ordered goods.

6.4. The costs related to due duties, taxes and other fees in connection with the ordered goods, which will be delivered outside the territory of the Republic of Bulgaria, shall be paid by the User in accordance with the applicable legislation of the country where the goods are delivered. They are in no way due by the Seller.

6.5. Invoices are issued only in the name of the User who placed the order.

7. WITHDRAWAL OF THE CONTRACT. COMPLAINT. RETURN OF GOODS.

7.1. The user has the right to withdraw from the contract within 14 (fourteen) days of receipt of the goods and for this purpose can use the return form on the website plamenna.boutique or by sending an email to returns@plamenna.boutique describing the exact order number , email and phone number specified when purchasing the product.

7.2. In case of withdrawal from the contract, the User is obliged to return the purchased goods in undamaged commercial form, preserved packaging, preserved label and available receipt as the cost of returning the goods is at the expense of the User.

7.3. Upon withdrawal from the contract, if the User has paid for the goods, the amount paid for the returned goods is refunded within 14 / fourteen / days after the return of the goods and according to the chosen method of payment at purchase - cash on delivery or credit / debit card. Amounts are not refunded until the Seller receives the goods returned by the User.

7.4 The User agrees that the refund will be made by bank transfer to his bank account, and this refund will not be associated with costs for the User, except for any costs under paragraph 6.5 above. The costs related to the refund are at the expense of the Seller. The costs for the Courier related to the return of the goods are at the expense of the User.

7.5. The right of withdrawal from the contract in cases where the goods are received by the User may not be exercised for sealed goods that are unsealed after delivery and cannot be returned due to reasons related to hygiene or health protection.

7.6. In case of non-compliance of the received goods with the ordered goods, the User has the right to file a complaint by asking the Seller to bring the goods in accordance with the order. When filing a complaint, the User must also attach the documents on which the claim is based (receipt from the courier, credit / debit card statement, etc.). The discrepancy in the agreement between the parties may be expressed in:

• production defects of the goods;

• ascertained shortages of parts of the goods;

• the wrong product is sent, different from the ordered one;

• non-compliance with the declared size and / or color - goods sent in a different size and / or different color from the ordered.

7.7. The complaint under item 7.6 shall be filed within two months from the delivery of the goods, but not later than two weeks from the establishment of the non-compliance with the agreed. The complaint under item 7.6 can be submitted to ASAP-HT EOOD at the specified email address hello@plamenna.boutique, and at the same time the User must send the goods for replacement within two weeks.

7.8. In case of a complaint, the User can choose to replace the specific item for the same without defects or in another size, or another color, or return the goods against a refund. The Seller may offer to replace the item with a completely different item when the prices equalize - either the User pays extra if the other item is more expensive, or several items are offered for the same price, or the User is refunded the difference between the replacement and the new item. , if the price of the new item is lower than the price paid by the User. The consumer cannot claim for cancellation of the contract if the non-compliance of the consumer goods with the contract is insignificant.

7.9. The return of the goods upon complaint, in cases outside the factory defect is carried out under the following conditions:

• Preserved good commercial appearance (the goods are not torn, scratched, worn, washed, ironed);

• There is no damage caused by improper use;

• Preserved original packaging, label and receipt.

7.10. The return of goods, either in case of withdrawal from the contract or in case of a complaint, can be made in the manner and at the address specified in the Return Form, together with which the User has received the order.

7.11. In case of replacement of goods, the transport costs are at the expense of the User in both directions, unless the replacement was necessary due to the fault of the Seller.

8. CONDITIONS FOR COPYING INFORMATION

8.1. All information published on the site plammena.boutique is the property of ASAP-HT EOOD, incl. all images, presentations and descriptions of items.

8.2. It is forbidden to copy texts from plammena.boutique and place them in other websites and online stores without the written consent of ASAP-HT EOOD or without citing the source and without placing a link to plammena.boutique.

9. RESPONSIBILITY

9.1. The Seller of the goods is responsible for defects in the goods, for the performance of the distance selling contract, as well as for the refund of amounts paid.

9.2. The Seller does not assume any responsibility in case the sent goods are not delivered, delayed and / or damaged during their delivery by the Courier.

9.3. The Seller does not assume any responsibility in case the User is misled by third parties who impersonateof the interests of ASAP-HT EOOD.

9.4 The Seller shall not be liable for any damages suffered by the User or third parties as a result of force majeure or outside the control of the Seller.

9.5. In all other cases, the Seller's liability is limited to the value of the ordered and paid goods.

9.6. The user is obliged to inform ASAP-HT EOOD in the presence of experiments according to item 9.3, using the available contact forms

10. CONFIDENTIALITY AND PERSONAL DATA.

10.1. By concluding a Sales Agreement, the Seller receives the right to process the personal data provided by the User during the execution of the order, in order to fulfill the concluded Sales Agreement, as long as the Seller's website does not contain another explicit request for consent from the User. by processing his personal data.

10.2. The Seller's activity complies with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the revocation of personal data. Directive 95/46 / EC (General Regulation on Data Protection), where the relevant information in connection with personal data protection is available on the website of the Seller ASAP-HT EOOD.

11. FEEDBACK

11.1 Each User may provide feedback to ASAP-HT EOOD to ask questions, make suggestions and receive information. The connection can be made to the e-mail addresses indicated on the site and through the contact form in the "Contacts" section.