Terms and prices for delivery

  • For purchases from Bulgaria delivery is made with the courier companies Speedy and Econt and is charged at their current rates.
  • For purchases from Greece and Romania delivery is made by courier company Speedy at a price of BGN 9.69
  • For purchases from EU countries (excluding Greece and Romania), the United Kingdom, Switzerland, the Western Balkans and Turkey delivery is made by Bulgarian Post. Approximate delivery time 5-7 working days and price from 21.90 to 24.90 BGN for a shipment up to 1 kg.

All deliveries are with the Review and Test option turned on to make sure you're getting the right products. In cases when more than one product is purchased with one order, upon receipt you can accept only some of them and return the others.

The term for processing the orders and submitting them to a courier is up to 1 working day, and the delivery time is according to the conditions of the courier companies or Bulgarian Post.

Return

You can return all products from one order or only a specific product within 14 days from the date on which the delivery is realized. The return is at your expense with a courier of your choice.

To return a product, use the form on the page Return Product or send an email with the order number to returns@plamenna.boutique and our employee will contact with you to clarify the details.

The amount paid by you for the returned product will be refunded by bank transfer within 5 working days from the date we received the shipment and after deduction made by Pl á menna Fashion Boutique costs to complete the order. To do this, you must specify a bank account in the return form.
If you have additional questions, contact us by phone +359 87 8177483 (at a price according to your tariff plan).

Full terms of delivery and return

1. DELIVERY

1.1. Pl á menna Fashion Boutique delivers the products you want in the shortest possible time and with the highest possible quality of workmanship on the territory of the Republic of Bulgaria and in EU countries, the United Kingdom, Switzerland and the Western Balkans. Pl á menna Fashion Boutique approaches the delivery of ordered items with special care to prevent any loss or disappointment as a result of delivery time .

1.2. Depending on the type of delivery you choose, Pl á menna Fashion Boutique makes door-to-door deliveries to the one specified in the registration form. form address for delivery, or to the office of a courier company, for the following estimated deadlines:

  • Deliveries are made within 1 working day after the order, by courier company Speedy or courier company Econt, depending on the choice , which is made by the customer when entering the order data.
  • The price of delivery is at the expense of the guarantor and is paid according to the official tariffs of the courier companies or Bulgarian Post and will be calculated in the final value of the order.
  • Time for order processing: 1 working day, and the delivery time depends on the courier's conditions for the respective area.

1.3. Estimated delivery times start from the date of shipment of the ordered items. Pl á menna Fashion Boutique is not responsible for any delays caused by circumstances beyond our control. These estimated deadlines apply as long as they do not contradict the delivery times applied by the courier organizations.

1.4. If the ordered items cannot be delivered within the specified forecast deadlines, Pl á menna Fashion Boutique will try to delivery as fast as practicable. In any case, Pl á menna Fashion Boutique reserves the right to unilaterally extend these deadlines by up to 7 (seven) days.

1.5. Deliveries are received as standard - by hand, against signature and presentation of an ID card. In case of impossibility or difficulty for delivery in person to the consumers, the deliveries are delivered to persons, members of the household, or to persons indicated by the consumers, noting the name of the person who received the delivery and his connection with the consumer. In case of impossibility fordelivery of the delivery after two attempts, the distance selling contract is automatically terminated, and in case the consumer has prepaid the ordered goods, the cost of delivery and return of the ordered items is deducted from the amount.

1.6. Data and information about the movement of the delivery and the terms of its execution will be sent to your e-mail address specified in the registration form, together with the order confirmation, or later. If a user has ordered several types of items at the same time, the ordered items can be delivered at different times, which will be notified in a timely manner by email.

2. COMPLAINTS AND PRODUCT RETURNS

2.1. Pl á menna Fashion Boutique strives to achieve complete customer satisfaction. Consumer satisfaction is a top priority of Pl á menna Fashion Boutique , and in this sense Pl á menna Fashion Boutique Pays attention to each return request or individual complaint in order to provide the best service to its customers.

2.2. If the delivered products do not correspond to the ordered ones or obvious defects and damages are noticed, please contact us immediately by e-mail: returns@plamenna.boutique or using this form . Pl á Customer Service > menna Fashion Boutique will make every effort to correct the error and ensure the return or replacement of items, in accordance with our complaints policy.

2.3. Pl á menna Fashion Boutique hopes that consumers will be satisfied with the purchased items and offers a full refund of the amount paid, or replacement of the purchased items, in case of complaints, return and / or exchange in the cases of choosing a different size from the order that is available.

2.4. You can return items purchased from Pl á menna Fashion Boutique that have not been worn, used or damaged. In order to receive a refund or exchange for items, they must be saved and returned to Pl á menna Fashion Boutique in excellent condition, without indications of wear, use or damage, laundry / dry cleaning, with all labels attached to them, in the original packaging, accompanied by the purchase documents (copy of original invoice and / or copy of receipt, together with the relevant goods receipt).

2.5. Returns and / or exchanges of purchased items are subject to the following conditions:

  • You notify Pl á < / span> menna Fashion Boutique for your intention to return or exchange your product using return form on the site plamenna.boutique no later than 14 days from receipt of delivery.
  • Purchased items must be returned within 14 days from the date of the request for return of the item. Complaints, returns and / or replacement of items outside these deadlines will not be accepted.
  • Return of items is the responsibility of the customer and the risk of damage, loss or loss is at his expense until the time of shipment reaches Pl á menna Fashion Boutique . In this sense, Pl á menna Fashion Boutique recommends sending a shipment to guarantee the value of the returned items. / >
  • Delivery costs for returned products will be borne by consumers.
  • The value of all successfully returned items eligible for the return of the items listed above will be refunded to the bank account of the consumer, after deducting additional costs for fees, duties, delivery charges, cash on delivery commissions paid by Pl á menna Fashion Boutique , in connection with the delivery and the subsequent return of the items, of which you will be expressly notified. The term for refunding the amount to the customer is 5 (five) working days from the date of receipt of the returned item.

2.6. Pl á menna Fashion Boutique offers new and unused items with a trademark attached and a label attached to them. Pl á menna Fashion Boutique does not sell used items and will not accept any item with anyindication that it has been used. In such cases, the item will be returned to the user at his expense. Pl á menna Fashion Boutique is not responsible for any item that has not been returned as described above.